Privacy Policy

Effective Date: 1 November 2024

At CG Signage, we take your privacy and data security seriously. This Privacy Policy explains how we collect, use, and protect your personal information, in compliance with the General Data Protection Regulation (GDPR) and New Zealand's Privacy Act.

1. About Us

Website Name: CG Signage
Website URL: www.cgsignage.co.nz
Business Name: CG Signage
Contact Details:

• Phone: 021 191 8507

• Email: design@coachglazing.co.nz

Our website is hosted and maintained on RocketSpark CMS infrastructure, which provides website hosting services and ensures compliance with security and data protection standards.

2. Information We Collect

We collect and process the following types of personal data:

• Identifiers: Names, email addresses, and phone numbers.

• Metadata: Form submission timestamps and IP addresses for security and analytical purposes.

Collection Methods:

• Form submissions through our website.

• Cookie-based tracking (see Cookies and Tracking below).

Purpose of Collection:

• To provide accurate quotes and respond to inquiries.

• To analyze website performance and user engagement.

3. Data Usage and Sharing

How We Use Your Data:

• To generate and send quotes via email.

• For internal analytics to improve service offerings.

• To maintain records of customer inquiries and communications.

Who We Share Your Data With:

• RocketSpark CMS Provider: Data is processed securely within RocketSpark's infrastructure, which adheres to industry-standard security practices.

• No additional third-party sharing occurs at this time.

4. Data Retention Policy

We retain personal data only as long as necessary to fulfill the purposes described above or as required by law. Specifically:

• Customer inquiries are retained for up to 2 years.

• Quote data is retained for 3 years to manage records and customer follow-ups.

• Cookie data is retained as specified in our cookie policy.

5. Data Security Measures

We employ the following security practices to protect your data:

• Encryption in Transit: All data submitted via forms is transmitted over HTTPS using SSL/TLS protocols, ensuring secure communication.

• Encryption at Rest: Sensitive data stored within our CMS is encrypted to protect it from unauthorized access.

• Firewall Protection: Our hosting provider uses application-layer firewalls to detect and mitigate potential threats.

• Access Control: Only authorized personnel have access to your data. Role-based permissions are enforced within our systems.

• Regular Patching: Our CMS infrastructure is updated regularly to mitigate vulnerabilities.

6. Your Rights as a User

As a user, you are entitled to the following under applicable laws:

Access Rights

• You can request access to the personal data we hold about you. Requests will be fulfilled within 30 days.

Rectification and Deletion

• You can request corrections to inaccurate data or ask us to delete your personal data.

Data Portability

• We can provide a structured, commonly used, machine-readable format of your data upon request.

Opt-Out of Marketing Communications

• You can opt out of marketing emails by clicking the unsubscribe link or contacting us directly.

To exercise these rights, email us at design@coachglazing.co.nz.

7. Cookies and Tracking

We use cookies and similar technologies for:

Functionality Cookies

• Necessary for core website functionality (e.g., form submissions and navigation).

Analytics Cookies

• Powered by internal tools to measure user interactions, such as page views, session duration, and traffic sources.

Cookie Management

• You can control cookie preferences via your browser settings. Disabling certain cookies may affect website performance.

8. Compliance and Legal Jurisdiction

This Privacy Policy complies with:

• GDPR (General Data Protection Regulation): Applies to users in the European Union.

• New Zealand's Privacy Act 2020: Protects all data collected locally.

We cooperate fully with regulators and enforce a data protection culture throughout our business.

9. Data Breach Policy

In the event of a data breach, we will:

1. Assess the impact of the breach immediately.

2. Notify affected users and the relevant authorities within 72 hours (as required by GDPR and local regulations).

3. Take corrective action to mitigate risks and prevent recurrence.

10. Contact Us

For any inquiries, concerns, or to exercise your rights, please contact us at:

• Email: design@coachglazing.co.nz

• Phone: 021 191 8507

This Privacy Policy may be updated periodically. Users will be notified of significant changes via our website or direct communication channels.